Over the last couple of years I have built up a relationship with the fabulous ladies at FCM Travel. Not only have they proved to be amazing value for money, if you get into trouble they jump straight into action.
This was proven on a recent trip.
I arrived at my given destination absolutely beaten. I dragged my sorry ass to the nearest rental car desk (a 20 min bus ride). When I got there I had a charming interaction with the young lady behind it. We negotiated the type of car required, the insurance and all the loops were jumped through to make sure that I was not some mastermind Ford Escort thief. I think the price worked out at around $250 for the 6 days. We got to the part of proceedings where I was expected to hand over my credit card. I just mentioned that I would like to see the total before I signed on the dotted line (thank God) it was just under $800. I nearly passed out. I was told cheerfully that local tax was a killer (no joking).
I turned on my heels and I was out of there before you could say, Rip Off. So I ended up back on the courtesy bus for the 20 min drive back to the main airport building. I had no idea what to do next.
My final destination was about an hour from the airport. I discovered that there are no buses or any other public transport. So I was truly stuck.
I decided to grab a cab and work out the hire car later.
When I got to where I was going I figured it was time to try again. I thought Lee (FCM) is always very helpful, she may not be able to do anything in this instance but she may have some good advice. So I gave her a call and she jumped straight into action. Before I knew it a car had been arranged and the hire company promptly delivered it to my door. All for around £300.
So thanks, Leigh, I said I would give you and the girls a mention in appreciation of a job well done and helping a customer in need. I will recommend you to all who will listen.
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